Training Time
A one or two day training course
Objective
To provide all levels of staff with a concise programme leading to a better understanding of practical business communications.
Who should attend?
This course is suitable for all levels of staff, whether on the front line dealing with external customers, or with colleagues internally. It can also be used as a strong foundation for staff progressing to supervisory management.
Course Content
- Methods of communication
- The sender/receiver relationship
- Questioning skills – open and closed questions
- Listening skills
- Telephone communications
- Self presentation and assertiveness
- Non-verbal signals
- How to sound more assertive
- What is self-esteem?
- Business writing
- Communication exercises
- Identify the components of effective communication.
- State the methods we use to communicate, their advantages and
disadvantages.
- Practise and improve their skill level in:
- Listening
- Questioning
- Assertiveness
- Business Writing
Maximum of 12 delegates