Training Time
A one day training course
Objective
To provide a good understanding of the principles, processes and skills required for managing performance effectively.
Who should attend?
All first and second line managers who have responsibility for managing staff.
Course Content
- Why manage performance?
- What do you need?
- How to measure performance
- Objectives and standards
- Introducing standards to the team
- Monitoring and controlling
- Key principles and skills
- Giving recognition
- Handling under performance
- Giving and receiving feedback
- Understand the elements needed to manage performance effectively.
- Be able to write and implement standards of performance in their
department.
- Be able to apply key principles and skills when dealing with
performance issues.
- Be able to handle under-performance situations effectively.
Maximum of 12 delegates