Training Time
A one day training course
Objective
To give a common understanding of what customer care is, and what it means to the individual.
Who should attend?
All non-management staff who are either directly or indirectly responsible for customer services.
Course Content
- What is customer care?
- Quality
- Customers
- Relationships, co-operation with colleagues
- Communication skills
- Intervention style feedback
- Case study
- Improving customer care
- To have a common understanding of what customer care is and means.
- To identify the importance of good customer care to the company.
- To identify internal and external customers.
- To recognise the skills and attitudes required for good customer
care.
- To develop a personal action plan to enhance levels of customer care
provided.
Maximum of 12 delegates